Ballu ຄູ່ມື & ຄູ່ມືຜູ້ໃຊ້

Ballu is a manufacturer of residential heating and climate control appliances, widely recognized for its range of electric convection heaters and mica infrared space heaters. The brand focuses on creating comfortable indoor environments through energy-efficient heating technologies, including smart heaters compatible with mobile apps like Smart Life and voice assistants.

Ballu products often feature precise temperature controls, safety mechanisms like tip-over protection, and modern designs suitable for both floor and wall mounting.

• Why does my Ballu heater smell when I first use it?

  It is normal to experience a slight odor during the first use. The manufacturer recommends turning the product on Boost mode for 2 hours in a ventilated environment to dissipate the smell.

• How do I reset the WiFi on my Ballu heater?

  Turn off the unit via the panel power button, then long-press the power button for 5 seconds until you hear a beep or sound. The screen will start flashing; wait 15 seconds to complete the reset.

• What do the error codes E1/E2/E3/E4 mean?

  These codes indicate different internal troubles. Please contact Ballu support at BalluCustomerService@gmail.com for a specific solution.

• ເປັນຫຍັງເຄື່ອງເຮັດຄວາມຮ້ອນຈຶ່ງປິດຢ່າງກະທັນຫັນ?

  This may happen due to overheating protection (check the reset button on the back), tip-over protection (ensure the unit is upright), or a loose power cord.

• How is the Ballu convection heater different from an oil heater?

  Ballu convection heaters use a special alloy to heat the air directly without an intermediary medium like oil. This results in faster heating, higher efficiency, and uniform temperature distribution compared to traditional oil heaters.

• ຂ້ອຍຈະຂະຫຍາຍການຮັບປະກັນຂອງຂ້ອຍໄດ້ແນວໃດ?

  You can contact Ballu Customer Service via email or visit their service website to request a warranty extension up to 36 months.