Signotec Manuals & User Guides

Signotec is a specialized technology company headquartered in Ratingen, Germany, recognized as a market leader in the field of electronic signatures. The company develops and manufactures high-quality hardware and software solutions designed to capture handwritten signatures securely and digitally. Their product lineup includes robust biometric signature pads such as the Sigma, Omega, Gamma, and Delta models, which are widely utilized in banking, retail, healthcare, and enterprise environments to facilitate paperless workflows.

Distinguished by its "Made in Germany" quality, Signotec engineers its own electronics, firmware, and robust driver software to ensure seamless integration and data security. Beyond hardware, they provide powerful software suites like signoSign/2 for legally compliant PDF signing and archiving. Signotec's solutions support various operating modes, including USB-HID and virtual COM (FTDI) for terminal server environments like Citrix and RDP, making them a versatile choice for modern digital infrastructure.

• Where can I download drivers for my Signotec signature pad?

  Drivers for Signotec devices, including HID and vCOM drivers, can be downloaded from the official Signotec documentation website or the support section of their main site. They are also often included with Signotec API packages.

• What is the difference between HID and vCOM modes?

  HID (Human Interface Device) mode is typically used for local connection to a PC, requiring no special driver configuration for basic usage. vCOM (Virtual COM) mode simulates a serial port and is often required for use in terminal server environments like Citrix or Remote Desktop.

• How should I clean the screen of my Signotec pad?

  Use a soft, lint-free cloth to clean the glass surface. Do not use aggressive chemicals or excess liquid, as the devices are generally not waterproof.

• My Signotec pen is scratching the screen. What should I do?

  If the pen tip feels sharp or rough, it may be worn out. Replace the pen tip or the cartridge immediately to prevent permanent damage to the hardened glass surface.