Manitowoc Ice designs and manufactures America’s #1 selling commercial ice machines, dispensers, and storage bins for the foodservice industry.
Manitowoc is a leading name in commercial ice generation, offering a comprehensive portfolio of ice machines, bins, and dispensers designed for the foodservice and healthcare industries. Now part of Welbilt, Manitowoc Ice has been at the forefront of ice-making technology since 1964, known for innovations like the Indigo NXT series and quiet, energy-efficient designs. The brand focuses on simplifying kitchen workflows with intuitive diagnostics and easy-to-clean equipment.
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Manitowoc recommends cleaning and sanitizing the ice machine every six months to ensure efficient operation and compliance with hygiene standards. Frequency may vary based on local water conditions.
The model and serial numbers are typically found on the data plate located on the back panel of the unit or inside the front cover.
Use only Manitowoc-approved ice machine cleaner and sanitizer solutions. Using non-approved chemicals may damage the machine and void the warranty.
Common causes include lack of water supply, power issues, a full ice bin (engaging the bin switch), or a dirty machine needing maintenance. Refer to the troubleshooting section of your specific model's manual for error codes.
On models like the Neo, press and hold the specific button (often the filter button) for several seconds until the light flashes or turns off, indicating the reset is complete.