ຄູ່ມື HTPG ແລະຄູ່ມືຜູ້ໃຊ້

HTPG, or Heat Transfer Products Group, is a leading manufacturer of commercial and industrial refrigeration equipment. A member of the Rheem family of brands, HTPG designs and produces a wide range of products including unit coolers, evaporators, condensers, and packaged refrigeration systems optimized for walk-in coolers, freezers, and industrial facilities.

Providing energy-efficient solutions for the food service, supermarket, and warehousing sectors, HTPG integrates advanced smart technology like the EcoNet Enabled Controllers to maximize performance and improve precise superheat and space temperature control.

• Where can I find replacement parts for my HTPG unit cooler?

  You can order replacement parts by emailing parts@htpg.com or calling 1-855-HTPARTS (1-855-487-2787) with your complete Model Number and Serial Number.

• What is the warranty on HTPG refrigeration products?

  HTPG warrants against defects in materials and workmanship for 1 year from the date of installation or up to 18 months from the date of shipment, whichever occurs first.

• How do I submit a warranty claim for HTPG equipment?

  Warranty claims must be submitted to the Warranty Group within 90 days of the repair. You can submit a claim via https://www.htpg.com/submit-a-claim/.

• What happens if there is a power loss to my EcoNet controller?

  If there is a power loss at any time during normal system operation, the controller will automatically close the EXV, forcing a pumpdown.