ຄູ່ມືຜູ້ໃຊ້ Poly Edge B20 IP Desk Phone

1. ບົດແນະນຳ

This manual provides essential instructions for the setup, operation, and maintenance of your Poly Edge B20 IP Desk Phone. Please read this guide thoroughly to ensure proper use and to maximize the phone's features.

The Poly Edge B20 is designed for business communication, offering clear audio and essential features for daily use. It supports Power over Ethernet (PoE) for simplified installation and integrates Poly's Acoustic Fence technology for noise reduction.

2. ເນື້ອໃນຊຸດ

ກວດ​ສອບ​ວ່າ​ຊຸດ​ຂອງ​ທ່ານ​ມີ​ລາຍ​ການ​ດັ່ງ​ຕໍ່​ໄປ​ນີ້​:

• ໂທລະສັບຕັ້ງໂຕະ Poly Edge B20 IP
• ມືຖື
• ສາຍເຊືອກໂທລະສັບ
• ສາຍອີເທີເນັດ
• ໂຕະຕັ້ງໂຕະ
• ຄູ່ມືເລີ່ມຕົ້ນດ່ວນ (ຖ້າລວມ)

Note: An AC power adapter is not included as standard, as the phone is primarily designed for Power over Ethernet (PoE). If PoE is not available, a compatible 5V DC power adapter must be purchased separately.

3. ຕັ້ງຄ່າ

3.1 Installing the Desk Stand

1. ຈັດແຖບເທິງຂາຕັ້ງໂຕະໃຫ້ກົງກັບຊ່ອງຢູ່ດ້ານຫຼັງຂອງໂທລະສັບ.
2. Press firmly until the stand clicks into place.

The desk stand allows for two viewing angles. You can also mount the phone on a wall using the integrated wall mount option.

3.2 ສາຍເຊື່ອມຕໍ່

ກະລຸນາເບິ່ງຮູບພາບຂ້າງລຸ່ມນີ້ສຳລັບສະຖານທີ່ຕັ້ງທ່າເຮືອ.

ຮູບພາບ 3.2.1: ດ້ານຫລັງ view of the Poly Edge B20 IP Desk Phone showing connection ports.

1. ມືຖື: Connect one end of the coiled handset cord to the handset and the other end to the handset port on the left side of the phone base.
2. Network (PoE): Connect one end of the Ethernet cable to the LAN port on the back of the phone and the other end to a network switch or router that provides Power over Ethernet (PoE). If PoE is not available, connect a compatible 5V DC power adapter (sold separately) to the power port.
3. ຫູຟັງ: For wired headsets, connect to either the RJ9 port or the 3.5mm port on the side of the phone.

3.3 Initial Power-Up and Provisioning

Once connected to a PoE-enabled network or powered via an AC adapter, the phone will automatically power on. The Poly Edge B20 supports plug-and-play and zero-touch provisioning, meaning it will attempt to connect to your network and download its configuration automatically. Follow any on-screen prompts during the initial boot sequence.

4. ການດໍາເນີນງານພື້ນຖານ

ຮູບພາບ 4.0.1: ດ້ານຫນ້າ view of the Poly Edge B20 IP Desk Phone with illuminated keys.

4.1 ການໂທແລະຕອບໂທລະສັບ

• ໂທອອກ: Lift the handset, press the speakerphone button, or press a line key. Dial the number and press the ໂທ ປຸ່ມກົດ ຫຼື ລໍຖ້າການໂທອອກອັດຕະໂນມັດ.
• ເພື່ອຮັບສາຍ: Lift the handset, press the speakerphone button, or press the flashing line key.
• ເພື່ອວາງສາຍ: Replace the handset, or press the speakerphone button if using speakerphone.

4.2 Line Keys and Contacts

The phone features 2 physical line keys that can support up to 8 lines or contacts, depending on your system configuration. These keys illuminate to indicate line status (e.g., active call, incoming call, hold).

4.3 Illuminated Feature Keys

The Poly Edge B20 includes illuminated keys for common functions:

• ປິດສຽງ: Mutes your microphone during a call. Illuminates when active.
• ປຸ່ມຫູຟັງ: Activates the connected headset. Illuminates when active.
• ປຸ່ມລຳໂພງ: Activates the built-in speakerphone. Illuminates when active.

4.4 ການຄວບຄຸມປະລິມານ

ໃຊ້ ປະລິມານ +/- buttons located below the keypad to adjust the volume of the handset, speakerphone, or headset during a call, or the ringer volume when the phone is idle.

4.5 Audio Conferencing

The phone supports 3-way (Opus) and 5-way local audio conferencing. During an active call, you can initiate a conference by pressing the ກອງປະຊຸມ soft key (if available on your system) and following the on-screen prompts to add participants.

5. ຄຸນສົມບັດສຽງ

5.1 Poly HD Voice

Experience superior audio clarity with Poly HD Voice technology, which provides wideband audio for more natural and intelligible conversations.

5.2 Acoustic Fence Technology

Poly Acoustic Fence technology creates a virtual perimeter around your conversation, significantly reducing background noise from your environment, ensuring that only your voice is heard clearly by the other party.

6. ບໍາລຸງຮັກສາ

6.1 ການທໍາຄວາມສະອາດໂທລະສັບ

ເພື່ອເຮັດຄວາມສະອາດໂທລະສັບຂອງທ່ານ, ໃຫ້ໃຊ້ soft, damp, lint-free cloth. Avoid using abrasive cleaners, solvents, or aerosol sprays, as these can damage the phone's surface and internal components. Disconnect the phone from power before cleaning.

6.2 ການອັບເດດເຟີມແວ

Your Poly Edge B20 IP Desk Phone may receive firmware updates to improve performance, add features, or address security vulnerabilities. These updates are typically managed by your IT administrator or service provider and are often performed automatically. Do not power off the phone during an update process.

7. ການແກ້ໄຂບັນຫາ

This section addresses common issues you might encounter with your Poly Edge B20 IP Desk Phone.

• No Power/Phone Does Not Turn On:
  Ensure the Ethernet cable is securely connected to a PoE-enabled port. If using an AC adapter, verify it is properly connected to a power outlet and the phone.
• ບໍ່ມີໂທນໂທ:
  Check network connectivity. Ensure the phone is registered with your VoIP service. Contact your IT administrator or service provider for network or registration issues.
• ຄຸນະພາບສຽງບໍ່ດີ:
  Verify network connection stability. Ensure the handset or headset is properly connected. If using speakerphone, ensure you are within optimal range.
• Cannot Access Phone Settings (Admin Password):
  Some phones may arrive with an administrator password pre-set by the reseller or service provider. If you cannot access administrative settings, contact your IT administrator or the vendor from whom the phone was purchased. A factory reset may be required, but this should only be performed under guidance from your administrator as it will erase all configurations.
• ປຸ່ມບໍ່ຕອບສະໜອງ:
  Try restarting the phone by disconnecting and reconnecting the power. If the issue persists, contact support.

8. ຂໍ້ມູນຈໍາເພາະ

9. ການຮັບປະກັນແລະການສະຫນັບສະຫນູນ

For warranty information, technical support, and additional resources, please visit the official Poly website or contact your authorized Poly reseller. Keep your purchase receipt for warranty claims.

Poly provides support for its products to ensure optimal performance and user satisfaction. Refer to the official Poly support channels for the most up-to-date information.