ຄູ່ມືຜູ້ໃຊ້ໂມເດັມໂທລະສັບ ARRIS Touchstone TM804G DOCSIS 3.0

1. ບົດແນະນຳ

This manual provides instructions for the installation, operation, and troubleshooting of your ARRIS Touchstone TM804G DOCSIS 3.0 Telephone Modem. The TM804G is designed to provide high-speed data access and up to four lines of Voice over IP (VoIP) telephone service over your cable network. It features DOCSIS 3.0 technology for enhanced internet speeds and reliability.

2. ຄຸນນະສົມບັດທີ່ສໍາຄັນ

• DOCSIS 3.0 compliant for high-speed internet.
• Four (4) dedicated VoIP telephone ports.
• Supports download speeds up to 343 Mbps.
• Two independent 96MHz RF tuners.
• Ethernet connectivity for network devices.

3. ເນື້ອໃນຊຸດ

ກວດ​ສອບ​ວ່າ​ຊຸດ​ຂອງ​ທ່ານ​ມີ​ລາຍ​ການ​ດັ່ງ​ຕໍ່​ໄປ​ນີ້​:

• ARRIS Touchstone TM804G Telephone Modem
• Power Adapter
• ສາຍອີເທີເນັດ
• ເອກະສານ (ຄູ່ມືເລີ່ມຕົ້ນດ່ວນ, ຂໍ້ມູນຄວາມປອດໄພ)

Note: A backup battery is sold separately and is not included in the standard package.

4. ຄຸນສົມບັດທາງກາຍະພາບ

4.1 ຕົວຊີ້ວັດດ້ານໜ້າ

The front panel of the TM804G modem features several LED indicators that provide status information.

ຮູບທີ 1: ດ້ານໜ້າ view of the ARRIS Touchstone TM804G Telephone Modem. This image shows the modem's black casing with ventilation holes on top and a row of green LED indicator lights on the right side of the front panel.

4.2 ພອດແຜງດ້ານຫຼັງ

ແຜງດ້ານຫຼັງໃຫ້ພອດເຊື່ອມຕໍ່ທີ່ຈຳເປັນທັງໝົດສຳລັບໂມເດັມ.

ຮູບທີ 2: ຫລັງ view of the ARRIS Touchstone TM804G Telephone Modem. This image displays the back of the modem, featuring a coaxial cable connector, four yellow Ethernet ports, two grey telephone ports (RJ-11), a USB port, a reset button, and the power input.

• COAXIAL: Connects to the cable wall outlet.
• ETHERNET (LAN): Four (4) RJ-45 ports for connecting to a computer or router.
• TEL1-4 (RJ-11): Four (4) telephone ports for connecting to telephones or a home telephone wiring system.
• USB: (Functionality may vary or be disabled by your service provider).
• ຣີເຊັດ: Recessed button to reset the modem to factory defaults (use with caution).
• ພະລັງງານ: ເຊື່ອມຕໍ່ກັບອະແດບເຕີພະລັງງານ.

5. ການຕິດຕັ້ງແລະການຕິດຕັ້ງ

Follow these steps to install your ARRIS Touchstone TM804G modem.

1. ເຊື່ອມຕໍ່ສາຍ Coaxial: Connect one end of a coaxial cable to the COAXIAL port on the modem and the other end to a cable wall outlet. Ensure the connection is finger-tight.
2. ເຊື່ອມຕໍ່ສາຍອີເທີເນັດ: Connect one end of the Ethernet cable to one of the ETHERNET ports on the modem and the other end to your computer's network port or your wireless router's WAN/Internet port.
3. ເຊື່ອມຕໍ່ສາຍໂທລະສັບ: If using telephone service, connect your telephone(s) or home telephone wiring to the TEL1, TEL2, TEL3, or TEL4 ports on the modem using standard RJ-11 telephone cables.
4. ເຊື່ອມຕໍ່ອະແດບເຕີໄຟຟ້າ: Connect the power adapter to the POWER port on the modem and then plug the adapter into an electrical outlet.
5. ເປີດ: The modem will automatically power on. Observe the front panel indicator lights. The POWER, DS, US, and ONLINE lights should eventually turn solid green, indicating a successful connection to the cable network and internet. The TEL lights will illuminate when telephone lines are active.
6. ເປີດໃຊ້ງານບໍລິການ: Contact your Internet Service Provider (ISP) to activate the modem. You will need to provide them with the MAC address and serial number, typically found on a label on the bottom or back of the modem.

Important: Do not connect the modem to a power outlet until all other connections are made.

6. ຄໍາແນະນໍາການດໍາເນີນງານ

Once the modem is successfully installed and activated, it operates automatically.

• ການ​ເຂົ້າ​ເຖິງ​ອິນ​ເຕີ​ເນັດ: Any device connected via Ethernet to the modem (or through a connected router) should have internet access once the ONLINE light is solid green.
• ບໍລິການໂທລະສັບ: If your service plan includes VoIP, connected telephones will have dial tone and function once the corresponding TEL lights are solid green.
• ສະຖານະການຕິດຕາມ: Refer to the front panel LED indicators (Section 4.1) to monitor the modem's operational status.

7. ບໍາລຸງຮັກສາ

• ທໍາຄວາມສະອາດ: Keep the modem clean and free of dust. Use a soft, dry cloth to wipe the exterior. Do not use liquid cleaners or aerosols.
• ການລະບາຍອາກາດ: Ensure the modem is placed in a well-ventilated area to prevent overheating. Do not block the ventilation holes.
• ການອັບເດດເຟີມແວ: ໂດຍປົກກະຕິແລ້ວ ການອັບເດດເຟີມແວຣ໌ຈະຖືກຈັດການໂດຍອັດຕະໂນມັດໂດຍຜູ້ໃຫ້ບໍລິການອິນເຕີເນັດຂອງທ່ານ. ຢ່າພະຍາຍາມອັບເດດເຟີມແວຣ໌ດ້ວຍຕົນເອງ ເວັ້ນເສຍແຕ່ໄດ້ຮັບຄຳແນະນຳຈາກ ISP ຂອງທ່ານ.
• Restarting the Modem: If you experience connectivity issues, try restarting the modem by unplugging the power adapter for 10-15 seconds and then plugging it back in.
• ປັບຄ່າໂຮງງານ: The recessed RESET button on the rear panel can be used to restore factory default settings. This should only be done if instructed by your ISP, as it will erase all custom configurations. To perform a factory reset, use a paperclip to press and hold the RESET button for at least 10 seconds.

8. ການແກ້ໄຂບັນຫາ

If you encounter problems with your modem, refer to the following common issues and solutions.

For further assistance, contact your Internet Service Provider's technical support.

9. ຂໍ້ມູນຈໍາເພາະ

10. ການຮັບປະກັນແລະການສະຫນັບສະຫນູນ

ຜະລິດຕະພັນນີ້ແມ່ນສະເໜີໃຫ້ເປັນສິນຄ້າ Amazon Renewed. ຜະລິດຕະພັນ Amazon Renewed ໄດ້ຮັບການກວດກາ ແລະ ທົດສອບຢ່າງເປັນມືອາຊີບວ່າເຮັດວຽກໄດ້ ແລະ ເບິ່ງຄືໃໝ່. ຜະລິດຕະພັນເຫຼົ່ານີ້ມີສິດໄດ້ຮັບການທົດແທນ ຫຼື ຄືນເງິນພາຍໃຕ້ການຮັບປະກັນ Amazon Renewed ຖ້າທ່ານບໍ່ພໍໃຈກັບການຊື້ຂອງທ່ານ.

For technical support, troubleshooting, or service-related inquiries, please contact your Internet Service Provider (ISP) directly. Your ISP is responsible for the activation, configuration, and ongoing support of the modem on their network.