VOOPOO Manuals & User Guides

VOOPOO is a prominent innovator in the electronic cigarette industry, established under Shenzhen Woody Vapes Technology Co., Ltd. The brand is widely recognized for integrating advanced chip technology, specifically the GENE chip, into its vaping devices to ensure rapid ignition, precise power control, and enhanced safety. Since its entry into the global market, VOOPOO has developed a diverse portfolio of products that cater to both entry-level and professional users.

The VOOPOO product lineup includes the iconic DRAG series, the versatile ARGUS pod systems, and the compact VMATE and VINCI series. Committed to the philosophy of 'Spark Your Life,' the company focuses on material science and structural engineering to deliver reliable performance and exceptional flavor. VOOPOO products are sold in over 70 countries, supported by a strong emphasis on user safety and community support.

• What is the warranty period for VOOPOO products?

  VOOPOO typically provides a 90-day warranty for eligible merchandise (mods/batteries) from the date of purchase. Consumable items like coils and pods are usually not covered unless dead on arrival.

• How do I resolve e-liquid leakage from the pod?

  Leakage can occur due to pressure changes (such as air travel) or condensation. It is recommended to store the pod separately during travel and to remove the pod and shake it downwards to clear condensation.

• Where can I download software updates for my VOOPOO device?

  Software and firmware updates can be found on the VOOPOO official website under the 'Software' or 'Download' section. You will need the specific Type-C cable provided with your device to connect to a computer.

• How should I charge my VOOPOO device?

  It is recommended to use the USB cable provided in the kit and a UL-certified USB charger. Do not charge unattended, and ensure the ambient temperature is within the safe range (0°C-40°C).

• What does the LED indicator color mean on my device?

  On many VOOPOO pod systems, the LED color indicates battery level (e.g., Green for high, Blue for medium, Red for low). Specific codes vary by model, so please refer to your specific user manual.