UBPet Manuals & User Guides

UBPet is a consumer electronics brand dedicated to innovative smart pet care solutions. The company's flagship products include the UCAT series of self-cleaning litter boxes (such as the C10, C20, and C30), which feature automated cleaning cycles, odor control, and advanced safety sensors to ensure cat safety.

In addition to waste management, UBPet offers the F10 Smart Refrigerated Pet Feeder, designed to keep wet food fresh for extended periods, and the V10 Robot Vacuum Cleaner, which assists in maintaining home hygiene. UBPet products are often supported by UBTECH Robotics technology, focusing on convenience and health for pets and their owners.

• How do I contact UBPet customer support?

  You can reach UBPet customer support via email at support@ubpet.com or, for some product lines, aftersales@ubtrobot.com.

• What kind of litter works with UBPet smart litter boxes?

  UBPet litter boxes generally require clumping clay litter or bentonite litter. Avoid using tofu litter or large-particle litter (longer than 15mm) as it may not sift correctly.

• Can kittens use UBPet self-cleaning litter boxes?

  Kittens should typically be at least 6 months old and weigh more than 1.5kg (3.3 lbs) to use the automatic mode safely, ensuring the weight sensors function correctly.

• How often should I empty the waste bin?

  For a single cat, it is recommended to empty the waste bin every 3 to 5 days, or more frequently during warmer months to prevent odors and bacteria growth.